1. Who we are

This website is operated by MSP Sale Readiness (“we”, “us”, “our”), a sole trader based in Exeter, England. This policy explains what personal data we collect through this website, why we collect it, how we use it, and the rights you have over it.

For any question about this policy or your personal data, contact us at:

• Email: david.thomas9@me.com

• Phone: 07711 847670

2. The personal data we collect

We keep the data we collect through this website deliberately limited. The only way this website gathers personal data is through the contact form, which asks for:

• Your name

• Your email address and/or phone number

• Any other information you choose to include in your message

We do not use analytics, advertising or marketing tracking tools on this website, and we do not currently operate a newsletter, mailing list, or online booking tool. If that changes, this policy will be updated to describe what is added and why, before it goes live.

3. How we use your personal data

We use the personal data you submit through the contact form only to:

• Respond to your enquiry and correspond with you about our services

• Provide a quote, proposal, or the sale readiness consultancy services you have asked about

• Keep a record of our correspondence, for example so we can refer back to a previous conversation

We do not use your data for automated decision making or profiling, and we do not sell, rent, or otherwise trade your personal data to third parties.

4. Our legal basis for processing your data

Under UK GDPR, we rely on the following legal bases:

• Legitimate interests (Article 6(1)(f)): responding to enquiries sent to us is a reasonable and expected part of running this website, and we have a legitimate interest in doing so that does not override your rights and freedoms.

• Contract (Article 6(1)(b)): where our correspondence leads to you engaging our services, we process your data as necessary to perform that contract.

5. How we store and protect your data

This website is built and hosted using Wix.com, Inc. (“Wix”). When you submit the contact form, your details are processed and stored using Wix's platform, which acts as our data processor. Wix maintains its own security measures and may store data on servers outside the UK; where this happens, Wix provides appropriate safeguards for international transfers of personal data, as described in Wix's own privacy and data processing terms.

We also access enquiries sent through the contact form directly, for example by email, and take reasonable steps to keep that correspondence secure.

6. How long we keep your data

We keep enquiry and correspondence data for as long as is reasonably necessary to respond to you, to deliver any services you engage us for, and to meet our own legal, accounting, or record keeping obligations, typically no longer than six years after our last contact with you unless we are required to keep it for longer or you ask us to delete it sooner.

7. Who we share your data with

We do not share your personal data with third parties for their own marketing purposes. Your data may be processed by:

• Wix.com, Inc., as the platform that hosts this website and its contact form

• Our own email and office software providers, used to correspond with you

• Our accountant or professional advisers, where necessary for our own legal or accounting obligations

• A regulator, court, or law enforcement body, where we are required to disclose data by law

8. Cookies

This website uses only the essential, strictly necessary cookies that Wix's platform sets to make the site function correctly, for example to load pages and remember basic technical settings as you browse. These essential cookies are exempt from consent requirements under the Privacy and Electronic Communications Regulations (PECR), because the site cannot function properly without them, so we do not display a cookie consent banner. We do not currently use analytics, advertising, or social media tracking cookies on this website.

9. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Be informed about how your personal data is used (as set out in this policy)

• Access the personal data we hold about you

• Ask us to correct inaccurate or incomplete data

• Ask us to delete your data, in certain circumstances

• Ask us to restrict how we use your data, in certain circumstances

• Object to us processing your data on the basis of legitimate interests

• Ask for your data to be provided to you, or transferred to another organisation, in a portable format

To exercise any of these rights, contact us using the details in section 1. We will normally respond within one month.

10. How to complain

If you are unhappy with how we have handled your personal data, please contact us first so we can try to put things right. You also have the right to complain to the UK's data protection regulator, currently the Information Commissioner's Office (ICO):

• Website: ico.org.uk

• Helpline: 0303 123 1113

• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

11. Children's data

This website and our services are aimed at business owners and are not directed at, or intended for use by, children. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy from time to time, for example if the way this website collects data changes. The “Last updated” date at the top of this page shows when it was last revised. We encourage you to review this page occasionally.