Operational due diligence for an MSP sale
Long before a buyer's solicitor reads a single contract, someone on their side has already done the maths on your client concentration. Operational due diligence is where a buyer works out how the business actually runs day to day, and how much of that depends on relationships and knowledge that exist only in your head.
What a buyer's operational due diligence covers
- Client concentration, and what percentage of revenue sits with your largest clients.
- Seat count and endpoint numbers across your client base.
- Contract terms and renewal dates for every significant client.
- Service level history and any missed SLAs or escalations.
- Dependency on single relationships, whether that's one engineer or one client contact.
Where this catches sellers out
Most of what makes an MSP run smoothly lives as informal knowledge. You know which clients are demanding, which contracts are up for renewal, and which technician holds the relationship with your biggest account. None of that is written down anywhere a buyer can see it. Making it explicit doesn't take long, but it has to happen before a buyer asks, not while they're waiting for an answer.
How MSP Sale Readiness helps
We check your client concentration, contract terms and where operational risk actually sits against the picture a buyer's due diligence will go looking for, and flag what still needs pulling together. That means fewer surprises mid deal, and a business that reads as well run on paper as it is in practice.
Ready to get your operational due diligence in shape?
Want a quick sense of where you stand on operations? The free readiness assessment covers operations alongside the other eight areas in about three minutes.